Return Policy

Click To Return An Order


Need to return or exchange your order?

Fill out the return form on our website (HERE). Here are our guidelines for returns and exchanges:

    • All products must be in the condition you received them. We will not do returns/exchanges for products that have been used, worn, washed or otherwise damaged.
    • All markdowns are final sale AND CANNOT BE EXCHANGED OR RETURNED.
    • All accessory, beanies, hats, and Mystery Pack purchases are final sale. 
    • Products can be returned within 60 days of initial purchase. Returns/exchanges can either be processed in-store or online.
    • Refunds generally take 5-7 days to return to the customer's account.
    • Charlie Hustle does not offer refunds on merchandise purchased through our wholesalers. We do allow exchanges of products bought through our wholesalers if the item is currently stocked, full priced, and has not been used, worn, washed, or otherwise damaged. All exchanges must be accompanied by a receipt from the original point of purchase. Please refer to our wholesalers for their policies regarding returns and exchanges. You may find a complete list of our wholesalers HERE.
    • All markdowns and promos are final sale.

To reach customer service, please email or visit to submit a help desk ticket.



Want another design or have a damaged/incorrect item?

To reach customer service, please email or visit to submit a help desk ticket.

  • Charlie Hustle will take care of re-shipping costs for damaged or incorrect items sent.

If you would like to make an in-store return or exchange, please visit us at:

419 W. 47th St
Kansas City, MO 64112


Or call us at 1-816-541-4387


My tracking says delivered, but I haven't received my shipment - what do I do?

While we trust and value our carriers, issues can occur with the delivery every once in a while. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package.


For best results, please call your local United State Postal Service (USPS) Office or 1-800-ASK-USPS (1-800-275-8777). If your shipment can't be located, please us at for assistance.



What is Charlie Hustle's Price Adjustment Policy?

Charlie Hustle products are not eligible for price adjustment refunds. You can read more about our Terms & Conditions HERE. So, if you purchased a product at full MSRP, then we do not offer a refund if at a later date we sell the product at a discounted rate.

If you have any other questions please reach out to and we will take care of you!


Thank you!