We try and do our best to ensure complete customer satisfaction. Please refer below if you have any issues or questions regarding your order.
Returns and Exchanges
Fill out the return form on our website (HERE). Here are our guidelines for returns and exchanges:
• All products must be in the condition you received them. We will not do returns/exchanges for products that have been used, worn, washed or otherwise damaged.
• All markdowns are final sale AND CANNOT BE EXCHANGED OR RETURNED.
• All accessory purchases are final sale. Products can be returned within 60 days of initial purchase. Returns/exchanges can either be processed in-store or online.
• Refunds generally take 5-7 days to return to the customer's account.
• Charlie Hustle does not offer refunds on merchandise purchased through our wholesalers. We do allow exchanges of products bought through our wholesalers if the item is currently stocked, full priced, and has not been used, worn, washed, or otherwise damaged. All exchanges must be accompanied by a receipt from the original point of purchase. Please refer to our wholesalers for their policies regarding returns and exchanges. You may find a complete list of our wholesalers HERE.
While we trust and value our carriers, issues can occur with the delivery every once in a while. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package.
For best results, please call your local United State Postal Service (USPS) Office or 1-800-ASK-USPS (1-800-275-8777). If your shipment can't be located, please us at firstname.lastname@example.org assistance.
We currently use United States Postal Service (USPS) to ship our products. Orders within the United States ship at a flat rate of $6.95 or priority rate of $9.95. All of your shipments are tracked and insured. We will send you tracking information via email within one (1) business day of shipment.
• Orders received Monday-Friday before 7am CST will be shipped the same day.
• Orders received Monday-Friday after 7am CST will be shipped the next business day.
• Orders received on weekends or holidays will be shipped the next business day.
• During high volume time periods, shipping may be delayed.
If there are any problems processing your credit card, your order may be delayed.
All orders are shipped with the US Postal Service. International buyers currently pay a flat rate of $24.95. Please be aware that First Class Mail is cheap and can be very slow. We cannot control how long your country’s customs may delay your package. First Class Mail cannot be tracked or insured.
INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.