FAQ

Return Policy

Please refer here for questions or concerns regarding returns and exchanges.

Gift Cards

After purchasing a virtual gift card through our website, you will receive an email containing a 16-digit code.

We recommend writing down this code so that you can share it with the recipient. You can forward this email to the recipient but visibility issues may arise. If you do experience issues, please email us at info@charliehustle.com

Once you reach the checkout page of our website and enter your shipping information, you will be prompted to enter your code on the right side of your screen where it says "Gift card or discount code". This typically appears under all of the items in your cart.

If you are still experiencing issues, please email one of our team members at info@charliehustle.com and we’ll take a look for you!

You bet! Both physical and virtual gift cards can be used online or in-store. However, physical gift cards can only be purchased in-store. 

Shipping

Please refer to our shipping & returns page regarding this question.

Of course! We ship internationally for a flat rate of $24.95. Please be aware that First Class mail is cheap and can be very slow. We cannot control how long your country’s customs may delay your package. First Class Mail cannot be tracked or insured. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. 

Ordering

Once you reach the checkout page of our website and enter your shipping information, you will be prompted to enter your promo code on the right side of your screen. This typically appears under all of the items in your cart. If you are still experiencing issues, please email one of our team members at info@charliehustle.com and we’ll take a look for you!

Shoot us an email at info@charliehustle.com to check on the status of your order. In the event that your order has already left our warehouse, you will need to start the return process HERE.

We sure do! Send us an email at info@charliehustle.com to receive a promo code or show proof of service to our store staff while shopping at one of our in-store locations. 

General

Signing up to Charlie Hustle’s email list will ensure that you are up to date on all product launches, promotions, sales and more. You can sign up by scrolling to the bottom of any website page or by visiting THIS page.

Creating a Bleacher Club account will allow you to track orders, earn points for orders and redeem those points for discounts. You can sign up HERE or in the Bleacher Club Rewards app located in the lower left-hand corner of our website. You can learn more about our Bleacher Club Rewards Program HERE.

You can log into your Bleacher Club Rewards account HERE or by clicking the Bleacher Club icon in the lower left-hand corner of our website.

Want to change the password on your account? No problem! Shoot us an email at info@charliehustle.com and one of our customer service reps will send you instructions on how to update your password. 

We sure do! You can learn more about our Custom Tee offerings HERE.

Great question! We love to work with and support local 501c3’s in the Kansas City metro area and have raised over $300,000 for local charities. We are accepting applications for future Communi-TEES ​​HERE. We look forward to hearing about your organization!

When you choose Shop Pay at checkout, you can split your purchase into four (4) equal, 0% interest installment payments with no additional, hidden, or late fee costs. Paying in installments on Shop Pay allows you to split your purchase amount into four (4) equal, biweekly installment payments. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. The next three remaining installments will be automatically charged to your card saved on Shop Pay every two weeks. And, don't worry, you'll get an email reminder before each payment to keep you in the know.